Next Day Delivery Free UK Delivery Worldwide Shipping

We offer free UK delivery on all orders over £30. Any order placed before 1pm will be posted on the same day. Orders received after 1pm will be posted on the following day. All orders will be sent using the Royal Mail Signed For service and will require a signature. Delivery will be within 5 working days. If you would like guaranteed Next Day Delivery there will be a charge of £6.95 Monday- Friday. Saturday guaranteed Next Day Delivery will be £10.95. Please select your preference on the checkout page.

Returns Policy

You can return the item for any reason to our head office (G McKenzie G01-2A, China House, 401 Edgware Road, NW2 6GY) within 30 days of purchase. Include a note to explain what you would like to happen and reasons for the refund or exchange. We cannot exchange or refund non-faulty items that were purchased over 30 days ago- please include a valid receipt. Items must be as new and in original packaging. If you did not purchase your item from our website please return to the store that it was initially bought from. Please note that in accordance with Health and Hygiene laws we cannot return or exchange earrings.

Items must be returned unworn, in pristine condition with the original purchase receipt and in the original packaging. All personalised items are excluded. Due to hygiene reasons, pierced items must be returned in their original sealed bag.

  • These terms do not affect your legal rights to return the goods under the Sale of Goods Act.

Faulty items 

You can return faulty items to us within 6 months of the purchase date. Please follow the steps above to do so.

How to return an item

There are two easy ways to return your items.

1) Return to the store you purchases your item from. Only website orders can be returned directly to Virtue London.

2) Return your web order by post. The card you used to pay will be refunded within 28 days.

What you need to do:

  • Place the items in their original presentation boxes. 
  • Package the items and despatch note you received with your order and post to G. McKenzie & Co, 7 Shakespeare Road, Finchley, N3 1XE. Make sure the parcel is sealed securely.
  • If they are in their original condition we will process the refund or exchange for you.
  • If you want a refund, make sure you contact us with the credit/debit/gift/insurance card that you used to place the order online.
  • This returns policy does not affect your statutory rights.